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My Premium purchase is not showing

Check your internet connection and the Apple ID used for the purchase, then open Settings → Restore purchases in MyPsalms. An expired subscription does not reactivate Premium. If the issue continues, tell us the app version, iOS version and purchased product without sending payment information.

How do I cancel or request a refund?

Open subscription management in MyPsalms or iOS Settings → your name → Subscriptions. Cancel before Apple’s stated deadline; deleting the app does not cancel a subscription. Request refunds through Apple.

• Manage an Apple subscription ↗
• Request a refund ↗

Audio or a Psalm is not loading

Check your connection and volume, then try again. Available audio depends on the Psalm and language. If it keeps happening, include the Psalm number, language, approximate time and displayed message. A screenshot without private information can help.

Where is my journal stored?

Your journal stays on your device by default. An entry has a cloud copy only if you enabled that option with Premium. ‘Import cloud copies · Premium’ in the journal retrieves copies associated with your restored identity. Support cannot recover an entry stored only locally.

How do I delete my data?

Open Settings → Delete Journal. It deletes your local journal and attempts to delete cloud copies over the internet. Read the confirmation: if cloud deletion fails, try again. This does not cancel the subscription or erase saved Psalms and path progress. Email us with other data requests.

What should I include in a support message?

Describe the issue and the steps to reproduce it, including your iPhone model, iOS version, MyPsalms version and selected language. For a content issue, include the Psalm and verse. Never send a password, payment card or intimate journal text. We do not publish a guaranteed response time.

Need immediate help?

Support handles questions about MyPsalms; it is not a crisis service. If you are in immediate danger, contact your country’s emergency services or a trusted person nearby.